Shipping and Delivery Policy

At USA Virtual Store, our priority is to provide a safe and reliable shopping experience. We understand that product delivery is an essential part of this experience, so we operate with a business model that ensures efficiency and transparency from order confirmation to delivery at your doorstep.

Attention to the Delivery Address

To ensure that your order arrives without issues, please be careful when entering your delivery address during checkout. The USA Virtual Store is not responsible for errors in the provided address, and any corrections after the order is placed may cause delivery delays.

Business Model

Products purchased in our store are shipped directly from the supplier or manufacturer to your home. This model allows us to offer a wide variety of products with efficient delivery times while maintaining quality and control over the process.

Processing and Delivery Timeframes

• Processing Time: After payment approval, order processing and dispatch may take up to 5 business days. This time is necessary for the supplier to properly prepare and ship the product.

• Estimated Delivery Time (after dispatch):

  • South, Southeast, and Midwest Regions: 10 to 15 business days (2 to 3 weeks) after dispatch.
  • North and Northeast Regions: 15 to 20 business days (3 to 4 weeks) after dispatch.

• Maximum Delivery Time: Up to 25 business days after dispatch, except in cases of logistical issues or carrier delays.

Tracking Code

Once your product has been dispatched, you will receive an email with a tracking code to monitor your order’s journey from shipment to delivery at your address.

• Check Your Email: If you do not receive the tracking code, please check your spam or junk mail folder, as your email provider may have filtered it.

• Access via Payment Platform: You can also check your order details, including the tracking code, directly through the payment platform used for the purchase:

  • Clickbank: https://clickbank.com
  • Monetizze: https://digistore24.com

Areas with Restricted Home Delivery

Certain locations, such as rural areas or remote regions, may not be eligible for home delivery by couriers. In such cases, your order will be sent to a nearby post office or pickup point, and you will be notified via the tracking code with instructions on where to collect your package.

• Pickup Deadline: The pickup deadline is 7 calendar days from the arrival notice at the post office. If the package is not collected within this period, it will be returned to the sender, and the customer will be responsible for paying a new shipping fee for reshipment.

Recipient Not Available

Please ensure that someone is available at the provided address to receive the order. Carriers typically make up to three delivery attempts.

• If no one is available, the package will be sent to the nearest post office, where it must be collected within the specified deadline.

Incorrect or Incomplete Address

If the provided address is incorrect or incomplete, the package will be returned to the sender. In such cases, the customer may choose to:

• Reship the Order: Paying a new shipping fee (depending on the product).
• Refund: Once the package is returned, a refund will be issued for the amount paid.

Delayed Order

If your order is delayed by more than 25 business days after the dispatch date, you may request:

• Reshipment: A new shipment of the same product.
• Refund: A full refund of the amount paid.

To request either of these options, log in to the payment platform used for the purchase and follow the instructions to request reshipment or a refund:

• Clickbank: https://clickbank.com
• Digistore24: https://digistore24.com

Secure Shopping

We guarantee the security of all transactions made in our store. In case of any doubts or issues, our support team is available Monday to Friday, from 8:00 AM to 6:00 PM (BRT), via email at contact@usavirtualstore.com.

Additionally, all purchases come with a delivery insurance, protecting you against loss, theft, or other delivery issues.

By making a purchase on our website, you acknowledge and agree to all terms stated above.