Return and Refund Policy

1. Conditions for Returns and Refunds

The USA Virtual Store is committed to providing a safe and satisfactory shopping experience for its customers. However, we understand that there may be situations where a customer wishes to request a return or refund. Below are the conditions under which this is possible:

• Defective Product: If the received product has a manufacturing defect, the customer has the right to request a return or exchange.
• Incorrect Product: If the customer receives a product different from the one ordered, a return or exchange can be requested.
• Purchase Withdrawal: The customer has the right to withdraw from the purchase within 7 calendar days after receiving the product, as provided by consumer protection laws.

2. Request Deadline

• Requests for return or refund due to a defect or order error must be made within 30-180 calendar days after receiving the product, It may vary depending on each product.
• For purchase withdrawal, the deadline is 7 calendar days after receiving the product.

3. Request Process

All return or refund requests must be made directly through the payment platform used for the purchase, according to the product acquired.

• • ClickBank Platform: If the payment was made through Clickbank, the customer must access their Clickbank account and follow the instructions to request a return or refund. Access the platform via the link: https://clickbank.com.
  • Digistore24 Platform: If the payment was made through Digistore24, the customer must access their Digistore24 account and follow the instructions to request a return or refund. Access the platform via the link: https://Digistore24.com.

4. Delayed Order

If your order is delayed by more than 20 business days after the shipping date, you may request:

• Reshipment: A new shipment of the same product.
• Refund: A full refund of the amount paid.

These requests must be made directly through the platform where the payment was processed, following the instructions in section 3.

5. Refund Methods

The refund will be processed using the same payment method used for the purchase:

• Credit Card: The refund will be credited directly to the credit card used, and the processing time may vary depending on the card issuer.
• Bank Slip: The refund will be made via bank transfer to the account provided by the customer during the request process.

6. Return Costs

• The return shipping costs for defective products or order errors will be covered by us.
• In cases of purchase withdrawal, the customer is responsible for the return shipping costs.

7. Final Considerations

By making a purchase on our website, the customer acknowledges and agrees to the terms of this return and refund policy. If you have any questions or need assistance, our support team is available Monday to Friday, from 8 AM to 6 PM, via email at contact@usavirtualstore.com.